Return & Refund Policy

Eligible Returns

Returns are accepted only if:

• You received the wrong item.
• You received the wrong size due to our error.
• Your item arrived damaged during delivery.
• The item has a manufacturing defect.

To qualify for a return, the item must:

• Be reported within 3 days of delivery.
• Be unused, unworn, and unwashed.
• Have all original tags attached.
• Be returned in its original packaging.
• Show no signs of misuse or customer damage.

Size Selection

A Size Guide is provided on every product page to help customers choose the correct size.

We do not accept returns or refunds because:

• You selected the wrong size.
• The item does not fit as expected.
• You changed your mind.
• You no longer want the item.
• You prefer another colour, design, or style.

Please review the Size Guide carefully before placing your order.

Damaged Items

Although every item is inspected before dispatch, damage may occasionally occur during transportation.

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

• Clear photos of the damaged item.
• Photos of the packaging.
• Your order details.

Each request will be reviewed before a decision is made.

Refunds

Refunds are issued only after an approved return has been received and inspected.

If approved, refunds will be processed within 5–10 business days using the agreed refund method.

Shipping and delivery fees are non-refundable under any circumstances. Refunds apply only to the product value approved for refund and do not include shipping or delivery charges.

No Exchanges

Temiraé Luxe does not offer product exchanges.